Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. What types of hair products do you sell? We offer a wide variety of products including:
- Wig Laces: Available in different textures and lengths.
- Bundle Deals: Premium hair bundles in various textures, colors, and lengths.
- Hair Care Products: Shampoos, conditioners, oils, and treatments to maintain the quality and longevity of your hair.
2. Do you sell 100% human hair? Yes, all our hair products are made from 100% high-quality human hair, ensuring durability, natural feel, and versatility.
3. How do I choose the right hair texture for me? We offer several textures, including straight, wavy, curly, and kinky. If you're unsure about what texture suits you best, feel free to reach out to our customer service team, and we'll help you choose based on your preferences and hair goals.
4. What lengths are available for wig laces and bundles? We offer a wide range of lengths starting from 10 inches to 30+ inches. You can mix and match lengths depending on your style preference.
5. Can I customize my wig or bundles? Yes, we offer customisations on wigs, including different colors, styles, and density. You can contact us directly to discuss any specific requests.
6. How do I maintain my hair products? To maintain the quality of your hair, use the recommended hair care products we offer, such as sulfate-free shampoos and conditioners. Avoid excessive heat styling, and ensure you detangle and moisturize your hair regularly.
7. Do you ship internationally? Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Check our shipping policy for more details.
8. What is your return policy? We accept returns on unopened and unused products within 14 days of purchase. Custom wigs and products that have been altered are non-refundable. For more information, refer to our return policy page.
9. How can I track my order? Once your order is shipped, you will receive an email with tracking information. You can use this link to track your order in real-time.
10. Are the bundle deals a good value? Yes! Our bundle deals are designed to offer you the best value for high-quality hair at a discounted price. You get more hair at a lower price compared to purchasing individual bundles.
11. Can I color or bleach my hair? Yes, since our hair is 100% human hair, you can color, bleach, and style it just like your natural hair. We recommend seeking professional assistance for color treatments to avoid damage.
12. How do I place an order? Simply browse our website, add the desired products to your cart, and proceed to checkout. We accept various payment methods for your convenience.
13. Do you offer hair care tips or tutorials? Yes, we regularly update our blog and social media with hair care tips, styling tutorials, and product recommendations. Follow us for expert advice and inspiration!
14. What should I do if I have an issue with my order? If there’s any problem with your order, such as an incorrect item or damaged product, please contact our customer support team right away at theeparlourcollection@gmail.com. We’ll assist you promptly to resolve the issue.